Question 1

How is this different from a rideshare?

Accepted Answer

Rideshare drivers don't wait, don't check in, and aren't accepted as a responsible adult by most facilities. Many procedures require a qualified adult to take the handoff from the nursing staff. Kavia is a registered, insured companion service. I handle the entire day, not just the ride home.

Question 2

Are you insured and background checked?

Accepted Answer

Yes, and you can check all of it before you book. I'm registered with Florida AHCA as a Homemaker and Companion Services provider, Registration No. 241656. I carry $1M general liability and $500K non-owned auto coverage, and I've passed Florida Level 2 background screening, which AHCA requires for work with vulnerable adults. Every document opens in one click, higher up this page.

Question 3

Are you a nurse or medical staff?

Accepted Answer

No. I am a registered companion, not medical staff. I do not give medical advice, handle medication, or provide hands-on help. What I do is handle everything around your procedure: the ride, check-in, waiting through it, taking your discharge instructions from the nursing staff, the pharmacy stop, and getting you home. Kavia is registered with Florida AHCA as a Homemaker and Companion Service, Registration No. 241656.

Question 4

What if you're unable to make it?

Accepted Answer

I keep trained backup companions and I'll deploy one if I have to. If I can't make your appointment, I make every reasonable effort to send a trained backup companion under the same terms. If I can't cover you, or you'd rather not go ahead with someone else, you receive a full refund. If I can't cover your date and can't arrange backup, you get a full refund and I'll tell you as early as I know.

Question 5

Can I use my HSA or FSA?

Accepted Answer

Most likely yes. Transportation to and from medical care is a qualified medical expense under IRS rules, and many people claim this service against an HSA or FSA. Whether yours covers it is your plan administrator's decision, not mine. You receive a detailed receipt the same evening, typically all your plan administrator needs. Confirm with your administrator first if you want to be certain about your plan.

Question 6

Who counts as a responsible adult?

Accepted Answer

Most facilities require a competent adult, usually 18 or older, who can wait through the procedure, receive your discharge instructions directly from the nursing staff, and get you home. They typically can't be a paid driver-only service like Uber or Lyft. As your registered companion, I check in under your name, take the handoff, and stay with you through the door at home.

Question 7

What procedures do you cover?

Accepted Answer

Any outpatient procedure that requires a responsible adult — colonoscopy, cataract surgery, MOHS, dental sedation under IV/oral, GI endoscopy, knee arthroscopy, hernia repair, orthopedic injections, plastic procedures, and more. If your physician told you to bring someone, I'm that someone. Tell me your procedure when you book and I'll confirm I've covered the facility before your day.

Question 8

Do you come inside the facility with me?

Accepted Answer

Yes. I park, walk in with you, and check in at the front desk as your responsible adult. I stay in the waiting area for the whole procedure. When the nurse is ready, I take your discharge instructions in person and write them down, because most people don't remember that conversation clearly. I don't go into the procedure room and I'm not part of your medical care.

Question 9

What happens if my procedure runs longer than expected?

Accepted Answer

Nothing changes. It's a flat $250 whether you're in for ninety minutes or five hours. I don't bill by the hour, so a delay costs you nothing and I'm not watching a clock. Surgical delays are part of the job.

Question 10

What happens if my procedure date changes?

Accepted Answer

Your booking moves with it, free. Surgeons reschedule and facilities shift times, and that isn't your problem to pay for. Call or email me as soon as you know and I'll move you to the new date if I'm available. If I'm not, you get your money back, less the card processing fee.

Question 11

What's your cancellation policy?

Accepted Answer

Your surgeon's timeline comes first. If your physician or the facility postpones or reschedules your procedure, I'll move your booking to your new date at no charge, whenever it happens, including on the day, and I don't need documentation. For any other reason: cancel more than 48 hours before your procedure and there's no charge — you get your money back, less the card processing fee, or owe nothing if you were paying on the day. Inside 48 hours it's 50%, because I've held the date and turned other work away. On the day itself it's 50% before I set out, and the full fee once I'm on my way to you. Call, text or email. There's no form and you don't need to give a reason.

Question 12

How does booking work?

Accepted Answer

Four steps, and most people finish in one sitting. The form takes your name, phone, facility and procedure date, then sends you straight to your agreement. You read the terms, sign electronically, and either pay by card or choose to pay cash on the day. If you would rather talk it through before you sign, tick the callback box on the form and I will call you first. If your procedure is tomorrow or the next day, call me instead of using the form.

Question 13

Can I book just the ride home?

Accepted Answer

Yes. I don't lead with it, but it exists. If you can get to the facility yourself and only need someone for the discharge, that's $150. I arrive in time for your discharge, check in as your responsible adult, receive your written discharge instructions from the nursing staff, drive you home, stop at the pharmacy if you need one, and see you inside. It's the same role your surgery center requires — the only difference is that I'm not there for the morning drop-off or the wait in between. Call or text me on (727) 386-9363 and I'll send you a booking link.

Question 14

Where do you serve?

Accepted Answer

Pasco and Pinellas Counties only, about 52 outpatient facilities across 16 cities from Wesley Chapel to St. Petersburg. There's no mileage charge anywhere inside those two counties. If your facility is just outside them, call me and I'll tell you honestly whether I can help.

Need a responsible adult
for your procedure?

Sometimes you just need someone there.

You need more than a ride home.

Hi, I'm Peter.

Verify everything before you book.

Everything is included.

How booking works.

Pasco Pinellas

Questions people ask me.

Your procedure day is coming.

Need a responsible adultfor your procedure?